Privacy & Policy

1. Information We Collect

We may collect and process the following information:

1.1 Personal Identification Information

Name

Email address

Phone number

Billing and shipping address

Any other contact details provided voluntarily

1.2 Technical Data

IP address

Browser type and version

Time zone settings

Browser plug-ins

Operating system and device information

Device identifiers

1.3 Usage Data

Pages visited

Actions taken on our website

Time spent on pages

Referral source

1.4 Payment & Transaction Data

When you make a purchase (domestic or international), we may collect:

Transaction amount

Payment method (without storing sensitive bank/ card details)

Payment confirmation or status

Currency information

> Note: We do not store or process your complete card details. Payments are handled by secure third-party payment gateways.

1.5 Marketing & Communication Preferences

Email and SMS preferences

Opt-in/opt-out data

2. How We Use Your Information

We use the collected information for:

Operating, maintaining, and improving our website

Personalizing your experience

Processing orders and international transactions

Providing customer support

Sending updates, promotional content, and service alerts

Analytics and website improvement

Detecting and preventing fraudulent activities

Complying with international e-commerce and tax laws

3. Information Sharing & Disclosure

We do not sell or trade your personal information.

We may share your information only with:

3.1 Trusted Third Parties

Website hosting providers

Payment processors (for international & domestic payments)

Delivery partners

Analytics and marketing tools

These partners must keep your information confidential.

3.2 Legal Reasons

We may release data if required:

To comply with international or local laws

To enforce our policies

To protect rights, safety, and property

4. International Payments Policy (Privacy-Related Clause)

When you make an international payment, we may process:

Currency conversion details

Payment gateway verification data

Country/region information for compliance

Billing details as required by international payment networks

All international payments are processed securely through PCI-DSS compliant payment gateways (e.g., PayPal, Stripe, Razorpay, etc.).

We do not store your full credit/debit card numbers.

Some payment processors may store data outside your home country, depending on their servers.

5. International Refund Policy (Privacy-Related Clause)

When you request an international refund, we may collect and process:

Transaction details

Payment proof

Bank or wallet information required to complete the refund

Identity verification data (if required)

Refund data may be shared with our:

Payment partners

Banks

Compliance authorities (if needed)

All refund-related personal data is stored securely and only for the duration required by law or dispute-resolution processes.

6. Cross-Border Data Transfers

Because we operate internationally:

Your data may be transferred to and stored on servers located outside your country.

Payment processors like PayPal, Stripe, or Razorpay may also store or process information in multiple countries.

We ensure these transfers follow applicable data protection laws such as:

GDPR (if you are in the EU)

Indian Data Protection Guidelines

Applicable international standards

7. Security of Your Information

We implement administrative, technical, and physical safeguards to protect your data.

However:

No system is 100% secure

No method of online transmission is entirely tamper-proof

We continuously update our security practices to minimize risks.

8. Your Data Protection Rights

Depending on your region, you may have the right to:

Access your personal data

Rectify incorrect or incomplete information

Erase your data (right to be forgotten)

Restrict data processing

Object to data processing

Request data portability

To exercise any of these rights, contact us using the details below.

9. Changes to This Privacy Policy

We may update this privacy policy occasionally.

All changes will be posted on this page with an updated date.

Continued use of our website indicates acceptance of the updated policy.

10. Contact Us

For any questions or requests related to this Privacy Policy, please contact:

📧 Email: yassou@rekniqconsultants.com

📍 Address (optional): [Add your registered address]

📞 Phone (optional): [Add business contact number]